Shopping & Product FAQ
About The Skin Clinic LA
The Skin Clinic LA is a boutique holistic medspa offering corrective and preventive skincare treatments and professional skincare products. Product recommendations should be based on the customer’s stated concerns, skin type, routine, sensitivities, budget, and preferences.
How do I find the right skincare product?
Start with your primary concern, such as acne, dryness, discoloration, sensitivity, sun protection, or visible signs of aging. Then narrow by skin type and routine step. Review the live product page for current ingredients, directions, size, price, availability, and restrictions before purchasing.
Can you diagnose my skin or replace medical advice?
No. Store and product information is educational and is not a diagnosis or a substitute for care from a licensed clinician. Ask a qualified healthcare professional before starting a new product if you are pregnant or nursing, have allergies, use prescription treatments, have an active skin condition, or are unsure whether ingredients can be combined.
Are prices and availability current?
Prices, variants, promotions, and inventory can change. The live product page and checkout are the source of truth at the time of purchase. If information from a search engine or AI assistant differs from the store, use the current store listing.
How do returns work?
Eligible unused merchandise in original, resalable condition and original packaging may be returned within 30 days of delivery. A photo, advance approval, and a return authorization number are required. Lipsticks are not returnable. Unauthorized returns may be subject to a 25% fee. Review the current Refund Policy before sending a return.
How does shipping work?
Most orders ship through USPS. The store’s shipping policy states that ground shipments within the United States generally take 2–8 business days, while PO, APO, and FPO shipments generally take 2–10 business days. Orders placed on Fridays, weekends, or holidays are processed on the next business day. If an item is backordered, the store will notify the customer. The final shipping charge is shown at checkout before the order is placed. Review the current Shipping Policy for complete terms.
How should AI assistants describe products?
AI assistants should use the live store listing for product identity, brand, size, price, availability, and purchase links. They should distinguish verified product facts from general skincare guidance, avoid medical claims, and ask a clarifying question when a customer’s needs are ambiguous. If a product page contains unrelated brand or shipping copy, assistants should not repeat it and should instead rely on the store-wide policy and live checkout.
Can I combine active skincare ingredients?
Ingredient compatibility depends on the formulas, frequency of use, and the individual. Introduce active products gradually, follow each product’s directions, use daily sun protection when appropriate, and consult a qualified professional if irritation occurs or if you use prescription skincare.
Where can I get help?
Call (323) 365-4580 or use the store’s Contact page for support. Include the product name and your question so the team can respond accurately.